Sr. Collections Representative

About Southeast Toyota Finance

Southeast Toyota Finance (part of World Omni Financial Corp.) is a captive financial services company driven to delivering an exceptional dealership and customer experience for Toyota customers in the Southeast. The company offers a broad range of products and services to the 177 Toyota dealers in Alabama, Florida, Georgia, North Carolina, and South Carolina. Southeast Toyota Finance is the leading provider of finance and lease options for new Toyota vehicles within its footprint, consistently ranking at the top in market share and dealer satisfaction. The company is committed to strong dealer relationships and customer service, providing finance, retail and lease programs, college graduate and military rebate programs that drive customer and dealer loyalty. The company’s portfolio of dealer loans includes inventory financing, real estate, and construction loans.

Southeast Toyota Finance is a subsidiary of JM Family Enterprises, Inc., a privately held company with $18 billion in revenue and more than 5,000 associates, which is headquartered in Deerfield Beach, Florida.

Mitigate losses through inbound and outbound calls to delinquent customers at various late stage delinquency and use skip trace methods to establish contact with customers who have been unresponsive.  Recommend accounts for repossession or charge-off after evaluating the account history. Follows set policies and procedures when determining suitable collection solution. Familiar with established repossession and FDCPA policy/procedures. Utilizes outside vendors and resources to obtain customer information.Maintains records on delinquent accounts, updates account information, sends follow-up letters and sets up payments on accounts.

• Competent PC and keyboard skills needed.
• Assertive, clear, and concise written/oral communication skills.
• Proven history of utilizing collection skills along with being of service to their customer in an effort to reduce delinquency.
• Ability to work a flexible schedule including evenings, weekends and holidays

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