Customer Care Representative

About Southeast Toyota Finance

Southeast Toyota Finance (part of World Omni Financial Corp.) is a captive financial services company driven to delivering an exceptional dealership and customer experience for Toyota customers in the Southeast. The company offers a broad range of products and services to the 177 Toyota dealers in Alabama, Florida, Georgia, North Carolina, and South Carolina. Southeast Toyota Finance is the leading provider of finance and lease options for new Toyota vehicles within its footprint, consistently ranking at the top in market share and dealer satisfaction. The company is committed to strong dealer relationships and customer service, providing finance, retail and lease programs, college graduate and military rebate programs that drive customer and dealer loyalty. The company’s portfolio of dealer loans includes inventory financing, real estate, and construction loans.

Southeast Toyota Finance is a subsidiary of JM Family Enterprises, Inc., a privately held company with $18 billion in revenue and more than 5,000 associates, which is headquartered in Deerfield Beach, Florida.

We are accepting applications for Customer Care Representative openings, which is a phone-based customer service position.

How You'd Spend Your Day:

• Clearly and accurately assisting customers by taking inbound calls on a dialer system.
• Researching, resolving, and documenting issues.
• Preparing professional and accurate written correspondence as needed.
• Accurately and quickly computing payoffs, extension fees, rewrites, quotes, etc. 

Benefit Highlights:

• Amazing Health & Wellness benefits. 
• 4 weeks paid time off.
• Hourly Rate for this position is $18.00 
• Annual Merit increases and year-end Bonuses as well as Pension and Profit-Sharing benefits!
• Amazing associate deals and discounts with our sister company, Toyota.
• The opportunity for growth and development (Education Assistance Program) as well as career advancement.

• Assertive, clear and concise oral and written communication skills.
• Competency with PC and 10 key and ability to function/toggle between computer screens and systems (2 screens).
• Knowledge of retail and lease auto finance helpful.
• Ability to function productively in a high-volume environment.
• Prior customer service experience is preferred.
• Ability to multi-task and work with minimal supervision.
• Bilingual in Spanish and English strongly preferred.

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